Error connecting WhatsApp

The connection validates your credentials on the spot. If it fails:

1. "Token from another app" — the most common error. The token was generated for your app instead of the Orbit app. Redo Steps 7 and 8 of the full guide: request access to the Orbit app in your Business Manager and generate the token for it;
2. Phone Number ID and WABA ID — check you copied the right IDs (they are two different numbers in Meta's panel);
3. Temporary token — it must be a permanent System User token, not the 24h token shown on the API Setup screen;
4. WhatsApp product added to the app — without it, the permissions do not even appear when generating the token.

Connected, but no message arrives? It is almost always the Orbit app's access to your WABA. Check Step 7 of the guide — without it the number connects and looks active, but the webhook is never delivered.

Still stuck? Send the exact error to support.orbit@expertbr.com.