Hierarchy: who replies to what
How does Orbit decide who replies? Strict, predictable rules:
- Keyword flow beats the AI: if the keyword matches, the flow fires and the AI stays quiet;
- Specific-post flow beats the generic one: a flow set for a concrete post outranks the "any comment" flow;
- The AI handles the rest: no keyword match, the message goes to the AI with your catalog and rules;
- A human pauses everything: you typed in the Inbox → automation pauses for that contact until you resume it.
3. Automations and Flows
Didn't resolve it? support.orbit@expertbr.com
← Back to Help