Orbit

Hierarchy: who replies to what

How does Orbit decide who replies? Strict, predictable rules:

  1. Keyword flow beats the AI: if the keyword matches, the flow fires and the AI stays quiet;
  2. Specific-post flow beats the generic one: a flow set for a concrete post outranks the "any comment" flow;
  3. The AI handles the rest: no keyword match, the message goes to the AI with your catalog and rules;
  4. A human pauses everything: you typed in the Inbox → automation pauses for that contact until you resume it.

Didn't resolve it? support.orbit@expertbr.com

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