My channel shows as "already used in another account"

Each Instagram account or WhatsApp number can only be connected to one Orbit account at a time. Also, a channel that already consumed its free period in one account doesn't restart Free when connected under a new email — this safeguard keeps the free plan sustainable for everyone.

If you're the legitimate owner and believe the safeguard fired by mistake (for example, you cancelled an old account and are coming back), write to support.orbit@expertbr.com with the channel handle and we'll sort it out.