Migration FAQ: number, customers and going back

Will my customers notice anything? No. Same number, same display name. They keep messaging normally — what changes is where YOU reply (in Orbit, not the app).

Do I lose my old conversations? Old conversations stay on your phone as an archive. They don't migrate to Orbit — the Cloud API gives no access to prior history. New conversations are born complete in the Inbox.

Can I go back? Meta describes a reversal process to the app, but it's slow, bureaucratic and frequently fails. Treat the migration as permanent. Orbit does not support the reversal process.

How much does it cost? Your Orbit subscription (per your plan) + Meta's per-conversation charge (billed directly to you, with free tiers — details here).

Can I use the number on desktop and mobile? Yes — Orbit runs in the browser on any device. What stops working is the WhatsApp Business app.