What happens to my WhatsApp Business app?

⚠️ Important and practically irreversible: when you migrate a number to the WhatsApp Cloud API (required for Orbit and any official automation), the number stops working in the WhatsApp Business app on your phone.

That's Meta's rule, not Orbit's. Old conversations stay on your phone, but new messages arrive exclusively in Orbit's Inbox — that's where you and your team handle everything from then on. Your customers notice nothing: they keep messaging the same number.

Meta describes a reversal process, but it's bureaucratic and failure-prone — Orbit does not support reversals. Treat the migration as permanent. Details in the migration FAQ.